We will not use the user’s personal information and pictures for advertising without the user’s consent
Our website must not be used for the main purpose of collecting users' personal information.
Except for the following circumstances, it is prohibited to provide free gifts or take incentives
- Provided when users buy goods
- Be part of a marketing campaign
- The main purpose is not to collect personal information
Warranty and Returns
At Carpetillusion, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to email us in:
firstname.lastname@example.org if you have any issues with your order!
HOW TO REACH US
Contact us by email email@example.com and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when is Carpetillusion responsible for shipping the wrong item/ size.
1.Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case:
(1)For an exchange, the customer will be responsible for the shipping fee to send us back. we will cover shipping fees for sending a replacement product.
(2) For the refund, the customer will be responsible for the shipping fee to send us back.
NOTE: After we make return agreement, please send a return label within 5 working days. We will not accept returns for more than 5 business days.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 3 days of receiving the product for a partial, and we will assessment try to find the suitable solution to you. once we both agree with the refund, in this case, the customer will be responsible for the shipping fee to send us back and we will deduct a flat Processing Fee of USD 5.00 each product when we refund money to every client.
ADDITIONAL NOTES ABOUT WARRANTY
We do not accept unpaid express delivery.
All returns must first be approved by our customer service team; please email us first.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
NOTE: We do not accept returns used item, also not accept over 60% OFF item. unless a customer received a wrong item or the item was faulty.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact us by firstname.lastname@example.org for further help. We will do our best to help you and reply to all messages within 24 hours.
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
You can enjoy free Flat Rate Shipping. You may also opt for Express Shipping for an additional fee. Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses. Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Flat Rate Shipping and Standard Shipping time may be affected. Orders cannot be delivered to military addresses (APO, FPO, DPO), Guam, Jersey, Guernsey, Virgin Islands (UK), Isle of Man, French Guiana, Guadeloupe, Reunion, Martinique, Malawi, Papua New Guinea,Grenada, Zambia, Nigeria. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province. Shipping method can be selected at Checkout.
Note:If you need to modify the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.
Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail. If you do not receive your package, please contact us within 6 months of your order date. Our customer service representative will get back to you within 24 hours. Please note overdue requests may not be accepted.