At  Carpetillusion, we strive to make your life easier. We realize that sometimes you need help with our products. Our team of technical experts and customer service representatives are available during working hours to help you. For the fastest response please contact us via e-mail and we will respond within 24 business hours. 

Our return process only applies to the items bought from carpetillusion's website, please read Return and Refund policy before submitting a request.
If you are missing a Product Specification or the Warranty, you can contact Customer Service.
If you have received a product with damaged or missing parts you can easily request a replacement. Please send us an email and indicate the product model number, part number (with quantity) or letter, your full name, mailing address and phone number in the body of your message.

Customer Service Email Address:

Our address: 12224 COLUMBUS AV, SPRINGFIELD OH 45503, America

We look forward to hearing from you.

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